Hello all,
I have been testing our hybris system, and have encountered an issue with trackable links. If I put a link in an email campaign and set it as trackable, then it works fine for people connected to our network (which the hybris server is on), but if someone outside the network tries to use the link it directs them to the server url and doesnt work.
If we turn off the link as trackable, then the link works for whoever.
Obviously having the links as trackable is a great piece of functionality, so any help with this would be great!
Thanks a lot,
H