Hi ,
I am going to work on C4C project and this my first C4C project with Marketing Sales and Service as part of the scope. Our Client also have knowledge management functionality as part of the legacy. My question or my concern is that I am aware that MIND-TOUCH is knowledge management server which interacts with C4C for the solutions . But currently my client doesn't have any knowledge server to interact with CRM for the solutions.
I would request you to help me on how the actual knowledge management Functionality works and different approaches to achieve this solution.
Thanks for your help.
Regards
Mahesh