Hi All,
I have an Issue in production system, the flow of the interface is File-->BPM-->Proxy--->MAIL.
When ever customer Uploads the file(in file Customer details Account number etc.. will be there) in FTP directory, once file will pick up by channel it would go to CRM system for checking the relationships for that account number. if the Account number and remaining data is correct sales order would be created. if the Account number or data is incorrect the should should sent to corresponding recipients.
Now the problem is if the Account number or data is incorrect file is not going to corresponding recipients(Mail interface is not working). Could you please suggest what might be the issue.
Please help me to sort out this issue.
Thanks,
Amit