Good day Experts,
We have just started with a SAP Contact Center Project (Version 7.0.9.0) that will be integrated with SAP CRM.
We are currently working on our Development server which is used as both the Application and Database Server.
We have successfully added all our virtual units; However the Integration Virtual Unit is giving us issues:
- The service account we are using has all the DB rights;
- We can connect to our Database instance with the service account without any issues.
- The connection test from IIS is working fine.
The Integration virtual unit is giving us Database related errors on the WebClient log (no logs are getting generated for the OII); please see the WebClient log entries below:
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08:43:03.065 (07568/DBConnectionPoolThread) ERR> Exception in CheckDBConnectivity(). Reason: SQLDriverConnect failed (CONFIG/08001/[Microsoft][ODBC SQL Server Driver][Shared Memory]SQL Server does not exist or access denied.|CONFIG/01000/[Microsoft][ODBC SQL Server Driver][Shared Memory]ConnectionOpen (Connect()).)
08:43:52.233 (07300/DBConnectionPoolThread) ERR> Exception in CheckDBConnectivity(). Reason: SQLDriverConnect failed (OPERATIVE/08001/[Microsoft][ODBC SQL Server Driver][Shared Memory]SQL Server does not exist or access denied.|OPERATIVE/01000/[Microsoft][ODBC SQL Server Driver][Shared Memory]ConnectionOpen (Connect()).)
08:43:52.243 (08816 ) ERR> SQLDriverConnect failed (OUTBOUND/S1T00/[Microsoft][ODBC SQL Server Driver]Login timeout expired) : Connected = [false]
08:43:52.243 (08816 ) ERR> Database = [OUTBOUND], SQLState = [S1T00], errorCode = [0] : [Microsoft][ODBC SQL Server Driver]Login timeout expired
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Error on the HAC Node relating to the :
08:45:22.686 (04040/SystemManager) ERR> ELEMENT [IP 10.XX.XX.XX] ID [136]: Unable to add IP address [10.XX.XX.XX] as Service Access Point! Retrying later...
10.XX.XX.XX = Integration VU IP address.
I have tried the following without success:
- Restarting all Virtual Units and the whole Server
- Deleting the Virtual unit and adding it back; even with a different Virtual IP address.
- Adding the Integration Interface Software Component under my Website, this also gave the same errors on the Web Client log.
I have ran out of ideas and need help please.
Your assistance will be highly appreciated.
Regards,
Lopedius