Hello Experts ,
Need you Kind Suggestion here.
I have a client requirement to activate and schedule Maintenance Plans ( More than 1000) which were marked " Inactive" from last two years.
The lot is mix of Counter based , Strategy Based ,etc .
These Plans are having On Hold calls as Locked since the Plans are Inactive. I have thought of following points :
1) IP10 New Start option and give current counter reading - Problem is , in lets say counter based plan, counter reading auto poulates to zero rather than the current reading and since plans are lot in number , i cant give each plan counter reading manually. Pls suggest. Not sure what more problem if any , i will face in strategy based .
2) Rather than new start option , In any way can i use " Completion requirement " check box in IP02 . But in this way , will all pending calls will be generated once i will complete the latest calls ? is it so ?
Kindly suggest what should be the approach .
Thanks & Regard
Satmeet.