Hi SAP Folks
We are implementing IT Asset management through SAP PM Module.So that we can track all the maintenance in system like breakdown , preventive and support call.Now Preventive and breakdown is fine no issue in that process. The problem is for the support call process.
Suppose, If a user calls in IT department directly for XYZ issue , and the issue is not based on any equipment or any functional location it is a general issue which will be handled by the IT engineer like reporting issue, Computer setting issues , Network issue, Mail issue, Software issue , Loosened wires issues etc.Its not any breakdown but want to consider in support call. Management want every activity must be track in system that is done by IT.This process for only recording the activities and this will be done by the notification. For this what steps must be taken.
Kindly share your experience
Thanks
Regards
Gaurav Solanki
SAP PM