Hi all.
I have the following issue: I created a set of 23 CR reports in a QA environment which have worked smoothly. Then I promoted them to a PROD environment, but while I'm trying to view them on demand, I get the following error:
The viewer could not process an event. Error in File xxx.rpt: The table could not be found. [] ---- Error code:0 [CRWEB00000119]
It happens to any of the 23 promoted reports
All these reports are based on Oracle tables (and CR Commands) which I access via an ODBC connection
I've learned from the QA implementation, that both versions of Oracle Client (32 and 64 bits) must be installed in the BOE server (or servers if your BOE works as a Cluster ) and that, in the Path Environment Variable, the install path that must come first is the 32 bits version and then the 64 bits version, which I did in my BOE PROD Cluster. I created TNSNAMES.ORA and SQLNET.ORA files on each server, with the same entries as the original files in the QA cluster.
Besides, I generated ODBC System DSNs for both cluster's servers (each server has 2 ODBC System DSN: One for the 32 bits client and another for the 64 bits client. ) I tested all these ODBC configurations and they seem to be set up properly. These ODBC System DSN have the same name as the ODBC System DSN in the QA environment, as I am pointing the
When the problem came up, I thought the it could be related to the Oracle installation in the PROD Cluster, so what I did, was to locally create a simple CR report which uses data from a single Oracle table. Then I published it directly into the PROD environment and set up its Database Configuration
The same way as for the 23 CR reports that have the problem. However, I can view this report properly and refresh it from within the BOE server.
So I am a bit lost regarding this behavior
The technical details of my deployment are these:
Oracle DB version : 10g Enterprise Edition Release 10.2.0.5.0
SAP BOE server: 4.0 SP 10 Patch 01
Crystal Reports: 2011
Any advise will be greatly appreciated
Gabriel