Hello, we have a very critical issue with a customer that work in a terminal server environment.
Sometimes our Windows forms application hangs. We are using Crystal Report for .NET version 13.0.13.1597, 32 bit.
We have taken a lot of dumps with the DebugDialog tool and the hangs seems to be caused by method Load of ReportDocument that does not return.
We cannot find a solution, please HELP
This is part of debug dialog analysis report:
WARNING - DebugDiag was unable to locate debug symbols for \crpe32.dll, so the information below may be incomplete.
Detected possible blocking or leaked critical section at crpe32!MWCleanupProcess+3b3e98 owned by thread 0 in Job3ERP.exe__PID__16376__Date__12_22_2015__Time_04_14_26PM__718__Manual Dump.dmp
Impact of this lock
3,12% of threads blocked
(Threads 25)
The following functions are trying to enter this critical section
crpe32!Ordinal995+13eb4
The following module(s) are involved with this critical section
C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crpe32.dll from SAP SE
-----
Thread 0 - System ID 27008
| Entry point | Job3ERP+5d30e |
| Create time | 22/12/2015 14:06:41 |
| Time spent in user mode | 0 Days 00:01:06.984 |
| Time spent in kernel mode | 0 Days 00:00:19.859 |
This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.
.NET Call Stack
Full Call Stack
| DomainBoundILStubClass.IL_STUB_CLRtoCOM(System.Object ByRef, Int32)+a9 |
| [[InlinedCallFrame]] |
| CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(System.Object ByRef, Int32)+5b |
| CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()+103 |
| CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(System.String, CrystalDecisions.Shared.OpenReportMethod, Int16)+342 |
| CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(System.String, CrystalDecisions.Shared.OpenReportMethod)+50 |
| Cryrpt.Model.CrystalReportFactory.CreateReportObject(Cryrpt.Model.IRptFinder)+4f |
| Job3CoreCmsWF.CmsCryrpt10TabsForm.get_aaReportObject()+d7 |
| Job3CoreCmsWF.CmsCryrpt10TabsForm.aaVisualizzaReport()+62 |
| Job3ERP_Commons.X_Form.aaVisualizzaReport()+1f |
| Job3CoreCmsWF.CmsCryrpt10TabsForm.aaOnBtnFiltraClick(Boolean)+a9 |
| ZJob3ERPGps.X_OR30_Form.InitCmsContent(System.Collections.Generic.Dictionary`2)+8e |
| Job3CoreCmsWF.CmsRibbonForm.RunProgram(ProgrammaCollegato, System.Object, Job3CoreCmsWF.ICmsContent)+140 |
| Job3CoreCmsWF.CallManager.RunProgram(ProgrammaCollegato, System.Object, Job3CoreCmsWF.ICmsContent)+ad |
| Job3CoreCmsWF.CmsMasterDetailForm.aaCallProgrammaCollegatoDettaglio(ProgrammaCollegato)+51 |
| Job3ErpModuloOrdiniClienti.MD_OrdiniClienti_Form.aaCallProgrammaCollegatoDettaglio(ProgrammaCollegato)+f2 |
| Job3CoreCmsWF.CmsMasterDetailForm.ProgrammiCollegatiDettaglio_aaBtnProgrammaCollegatoClick(System.Object, PgmCollegatoEventArgs)+33 |
| Job3CoreCmsWF.ProgrammiCollegatiUC.BtnColl_Click(System.Object, System.EventArgs)+8b |
| DevExpress.XtraNavBar.NavBarItem.RaiseLinkEvent(System.Object, DevExpress.XtraNavBar.NavBarItemLink)+79 |
| DevExpress.XtraNavBar.NavBarItem.RaiseLinkClicked(DevExpress.XtraNavBar.NavBarItemLink)+12 |
| DevExpress.XtraNavBar.NavBarItem.RaiseLinkClickedCore(DevExpress.XtraNavBar.NavBarItemLink)+b |
| DevExpress.XtraNavBar.NavBarControl.RaiseLinkClicked(DevExpress.XtraNavBar.NavBarItemLink)+28 |
| DevExpress.XtraNavBar.ViewInfo.NavBarViewInfo.DoLinkClick(DevExpress.XtraNavBar.NavBarHitInfo)+3a |
| DevExpress.XtraNavBar.ViewInfo.NavBarViewInfo.DoClick(DevExpress.XtraNavBar.NavBarHitInfo)+47 |
| DevExpress.XtraNavBar.ViewInfo.NavBarViewInfo.OnMouseUp(System.Windows.Forms.MouseEventArgs)+125 |
| DevExpress.XtraNavBar.NavBarControl.OnMouseUp(System.Windows.Forms.MouseEventArgs)+68 |
| System_Windows_Forms_ni!System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)+274 |
| System_Windows_Forms_ni!System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)+8f1eee |
| [[InlinedCallFrame]] |
| DevExpress.XtraNavBar.NavBarControl.WndProc(System.Windows.Forms.Message ByRef)+df |
| System_Windows_Forms_ni!System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)+11 |
| System_Windows_Forms_ni!System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)+39 |
| System_Windows_Forms_ni!System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)+80 |
| DomainBoundILStubClass.IL_STUB_PInvoke(CrystalDecisions.CrystalReports.Engine.PEEngineOptions ByRef)+69 |
| [[InlinedCallFrame]] |
| CrystalDecisions.CrystalReports.Engine.CRPE.InitCrpe()+bb |
| CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()+e9 |
| CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(System.String, CrystalDecisions.Shared.OpenReportMethod, Int16)+342 |
| CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(System.String, CrystalDecisions.Shared.OpenReportMethod)+50 |
| Cryrpt.Model.CrystalReportFactory.CreateReportObject(Cryrpt.Model.IRptFinder)+4f |
| Job3CoreCmsWF.CmsCryrpt10TabsForm.get_aaReportObject()+d7 |
| Job3CoreCmsWF.CmsCryrpt10TabsForm.aaVisualizzaReport()+62 |
| Job3ERP_Commons.X_Form.aaVisualizzaReport()+1f |
| Job3CoreCmsWF.CmsCryrpt10TabsForm.aaOnBtnFiltraClick(Boolean)+a9 |
| ZJob3ERPGps.X_OR30_Form.InitCmsContent(System.Collections.Generic.Dictionary`2)+8e |
| Job3CoreCmsWF.CmsRibbonForm.RunProgram(ProgrammaCollegato, System.Object, Job3CoreCmsWF.ICmsContent)+140 |
| Job3CoreCmsWF.CallManager.RunProgram(ProgrammaCollegato, System.Object, Job3CoreCmsWF.ICmsContent)+ad |
| Job3CoreCmsWF.CmsMasterDetailForm.aaCallProgrammaCollegatoDettaglio(ProgrammaCollegato)+51 |
| Job3ErpModuloOrdiniClienti.MD_OrdiniClienti_Form.aaCallProgrammaCollegatoDettaglio(ProgrammaCollegato)+f2 |
| Job3CoreCmsWF.CmsMasterDetailForm.ProgrammiCollegatiDettaglio_aaBtnProgrammaCollegatoClick(System.Object, PgmCollegatoEventArgs)+33 |
| Job3CoreCmsWF.ProgrammiCollegatiUC.BtnColl_Click(System.Object, System.EventArgs)+8b |
| DevExpress.XtraNavBar.NavBarItem.RaiseLinkEvent(System.Object, DevExpress.XtraNavBar.NavBarItemLink)+79 |
| DevExpress.XtraNavBar.NavBarItem.RaiseLinkClicked(DevExpress.XtraNavBar.NavBarItemLink)+12 |
| DevExpress.XtraNavBar.NavBarItem.RaiseLinkClickedCore(DevExpress.XtraNavBar.NavBarItemLink)+b |
| DevExpress.XtraNavBar.NavBarControl.RaiseLinkClicked(DevExpress.XtraNavBar.NavBarItemLink)+28 |
| DevExpress.XtraNavBar.ViewInfo.NavBarViewInfo.DoLinkClick(DevExpress.XtraNavBar.NavBarHitInfo)+3a |
| DevExpress.XtraNavBar.ViewInfo.NavBarViewInfo.DoClick(DevExpress.XtraNavBar.NavBarHitInfo)+47 |
| DevExpress.XtraNavBar.ViewInfo.NavBarViewInfo.OnMouseUp(System.Windows.Forms.MouseEventArgs)+125 |
| DevExpress.XtraNavBar.NavBarControl.OnMouseUp(System.Windows.Forms.MouseEventArgs)+68 |
| System_Windows_Forms_ni!System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)+274 |
| System_Windows_Forms_ni!System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)+8f1eee |
| [[InlinedCallFrame]] |
| DevExpress.XtraNavBar.NavBarControl.WndProc(System.Windows.Forms.Message ByRef)+df |
| System_Windows_Forms_ni!System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)+11 |
| System_Windows_Forms_ni!System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)+39 |
| System_Windows_Forms_ni!System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)+80 |
| System_Windows_Forms_ni!DomainBoundILStubClass.IL_STUB_PInvoke(MSG ByRef)+3c |
| [[InlinedCallFrame]] |
| System_Windows_Forms_ni!System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)+24d |
| [[InlinedCallFrame]] |
| System_Windows_Forms_ni!System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)+155 |
| System_Windows_Forms_ni!System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)+4a |
| System_Windows_Forms_ni!System.Windows.Forms.Application.Run(System.Windows.Forms.ApplicationContext)+18 |
| Job3ERP.MainModule.Main(System.String[])+73 |
| [[GCFrame]] |
Full Call Stack
| ntdll!ZwWaitForSingleObject+15 |
| kernel32!WaitForSingleObjectEx+be |
| kernel32!WaitForSingleObject+12 |
| dtsagent+3374d |
| sacommlayer!DllGetClassObject+16e6 |
| clientdoc!DllGetClassObject+2b2dc |
| clientdoc!DllGetClassObject+a1e6 |
| clientdoc!DllGetClassObject+a399 |
| clientdoc!DllGetClassObject+21357 |
| DomainBoundILStubClass.IL_STUB_CLRtoCOM(System.Object ByRef, Int32)+a9 |
| [[InlinedCallFrame]] |
| CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(System.Object ByRef, Int32)+5b |
| CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()+103 |
| clr!JIT_MonExitWorker+a |
| 0x027d12f8 |
| 0x0b01c1b8 |
| 0x03715460 |
| 0x03715668 |
| CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(System.String, CrystalDecisions.Shared.OpenReportMethod, Int16)+342 |
| CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(System.String, CrystalDecisions.Shared.OpenReportMethod)+50 |
| Cryrpt.Model.CrystalReportFactory.CreateReportObject(Cryrpt.Model.IRptFinder)+4f |
| Job3CoreCmsWF.CmsCryrpt10TabsForm.get_aaReportObject()+d7 |
| Job3CoreCmsWF.CmsCryrpt10TabsForm.aaVisualizzaReport()+62 |
| Job3ERP_Commons.X_Form.aaVisualizzaReport()+1f |
| Job3CoreCmsWF.CmsCryrpt10TabsForm.aaOnBtnFiltraClick(Boolean)+a9 |
| ZJob3ERPGps.X_OR30_Form.InitCmsContent(System.Collections.Generic.Dictionary`2<System.String,System.Object>)+8e |
| Job3CoreCmsWF.CmsRibbonForm.RunProgram(ProgrammaCollegato, System.Object, Job3CoreCmsWF.ICmsContent)+140 |
| Job3CoreCmsWF.CallManager.RunProgram(ProgrammaCollegato, System.Object, Job3CoreCmsWF.ICmsContent)+ad |
| Job3CoreCmsWF.CmsMasterDetailForm.aaCallProgrammaCollegatoDettaglio(ProgrammaCollegato)+51 |
| Job3ErpModuloOrdiniClienti.MD_OrdiniClienti_Form.aaCallProgrammaCollegatoDettaglio(ProgrammaCollegato)+f2 |
| Job3CoreCmsWF.CmsMasterDetailForm.ProgrammiCollegatiDettaglio_aaBtnProgrammaCollegatoClick(System.Object, PgmCollegatoEventArgs)+33 |
| Job3CoreCmsWF.ProgrammiCollegatiUC.BtnColl_Click(System.Object, System.EventArgs)+8b |
| DevExpress.XtraNavBar.NavBarItem.RaiseLinkEvent(System.Object, DevExpress.XtraNavBar.NavBarItemLink)+79 |
| DevExpress.XtraNavBar.NavBarItem.RaiseLinkClicked(DevExpress.XtraNavBar.NavBarItemLink)+12 |
| DevExpress.XtraNavBar.NavBarItem.RaiseLinkClickedCore(DevExpress.XtraNavBar.NavBarItemLink)+b |
| DevExpress.XtraNavBar.NavBarControl.RaiseLinkClicked(DevExpress.XtraNavBar.NavBarItemLink)+28 |
| DevExpress.XtraNavBar.ViewInfo.NavBarViewInfo.DoLinkClick(DevExpress.XtraNavBar.NavBarHitInfo)+3a |
| DevExpress.XtraNavBar.ViewInfo.NavBarViewInfo.DoClick(DevExpress.XtraNavBar.NavBarHitInfo)+47 |
| DevExpress.XtraNavBar.ViewInfo.NavBarViewInfo.OnMouseUp(System.Windows.Forms.MouseEventArgs)+125 |
| DevExpress.XtraNavBar.NavBarControl.OnMouseUp(System.Windows.Forms.MouseEventArgs)+68 |
| System_Windows_Forms_ni!System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)+274 |
| System_Windows_Forms_ni!System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)+8f1eee |
| [[InlinedCallFrame]] |
| DevExpress.XtraNavBar.NavBarControl.WndProc(System.Windows.Forms.Message ByRef)+df |
| System_Windows_Forms_ni!System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)+11 |
| System_Windows_Forms_ni!System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)+39 |
| System_Windows_Forms_ni!System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)+80 |
| DomainBoundILStubClass.IL_STUB_PInvoke(CrystalDecisions.CrystalReports.Engine.PEEngineOptions ByRef)+69 |
| [[InlinedCallFrame]] |
| CrystalDecisions.CrystalReports.Engine.CRPE.InitCrpe()+bb |
| CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()+e9 |
| CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(System.String, CrystalDecisions.Shared.OpenReportMethod, Int16)+342 |
| CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(System.String, CrystalDecisions.Shared.OpenReportMethod)+50 |
| Cryrpt.Model.CrystalReportFactory.CreateReportObject(Cryrpt.Model.IRptFinder)+4f |
| Job3CoreCmsWF.CmsCryrpt10TabsForm.get_aaReportObject()+d7 |
| Job3CoreCmsWF.CmsCryrpt10TabsForm.aaVisualizzaReport()+62 |
| Job3ERP_Commons.X_Form.aaVisualizzaReport()+1f |
| Job3CoreCmsWF.CmsCryrpt10TabsForm.aaOnBtnFiltraClick(Boolean)+a9 |
| ZJob3ERPGps.X_OR30_Form.InitCmsContent(System.Collections.Generic.Dictionary`2<System.String,System.Object>)+8e |
| Job3CoreCmsWF.CmsRibbonForm.RunProgram(ProgrammaCollegato, System.Object, Job3CoreCmsWF.ICmsContent)+140 |
| Job3CoreCmsWF.CallManager.RunProgram(ProgrammaCollegato, System.Object, Job3CoreCmsWF.ICmsContent)+ad |
| Job3CoreCmsWF.CmsMasterDetailForm.aaCallProgrammaCollegatoDettaglio(ProgrammaCollegato)+51 |
| Job3ErpModuloOrdiniClienti.MD_OrdiniClienti_Form.aaCallProgrammaCollegatoDettaglio(ProgrammaCollegato)+f2 |
| Job3CoreCmsWF.CmsMasterDetailForm.ProgrammiCollegatiDettaglio_aaBtnProgrammaCollegatoClick(System.Object, PgmCollegatoEventArgs)+33 |
| Job3CoreCmsWF.ProgrammiCollegatiUC.BtnColl_Click(System.Object, System.EventArgs)+8b |
| DevExpress.XtraNavBar.NavBarItem.RaiseLinkEvent(System.Object, DevExpress.XtraNavBar.NavBarItemLink)+79 |
| DevExpress.XtraNavBar.NavBarItem.RaiseLinkClicked(DevExpress.XtraNavBar.NavBarItemLink)+12 |
| DevExpress.XtraNavBar.NavBarItem.RaiseLinkClickedCore(DevExpress.XtraNavBar.NavBarItemLink)+b |
| DevExpress.XtraNavBar.NavBarControl.RaiseLinkClicked(DevExpress.XtraNavBar.NavBarItemLink)+28 |
| DevExpress.XtraNavBar.ViewInfo.NavBarViewInfo.DoLinkClick(DevExpress.XtraNavBar.NavBarHitInfo)+3a |
| DevExpress.XtraNavBar.ViewInfo.NavBarViewInfo.DoClick(DevExpress.XtraNavBar.NavBarHitInfo)+47 |
| DevExpress.XtraNavBar.ViewInfo.NavBarViewInfo.OnMouseUp(System.Windows.Forms.MouseEventArgs)+125 |
| DevExpress.XtraNavBar.NavBarControl.OnMouseUp(System.Windows.Forms.MouseEventArgs)+68 |
| System_Windows_Forms_ni!System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)+274 |
| System_Windows_Forms_ni!System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)+8f1eee |
| [[InlinedCallFrame]] |
| DevExpress.XtraNavBar.NavBarControl.WndProc(System.Windows.Forms.Message ByRef)+df |
| System_Windows_Forms_ni!System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)+11 |
| System_Windows_Forms_ni!System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)+39 |
| System_Windows_Forms_ni!System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)+80 |
| System_Windows_Forms_ni!DomainBoundILStubClass.IL_STUB_PInvoke(MSG ByRef)+3c |
| [[InlinedCallFrame]] |
| System_Windows_Forms_ni!System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32)+24d |
| [[InlinedCallFrame]] |
| System_Windows_Forms_ni!System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)+155 |
| System_Windows_Forms_ni!System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)+4a |
| System_Windows_Forms_ni!System.Windows.Forms.Application.Run(System.Windows.Forms.ApplicationContext)+18 |
| Job3ERP.MainModule.Main(System.String[])+73 |
| [[GCFrame]] |