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BI Platform Support Tool Issue:

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I have installed Business Objects 4.1 service pack 6. When I run a landscape report will all options checked, I get an error. The error is blank, however I notice there is no cluster name provided. In the Central Management Console I can see a cluster name. I also see that both of my nodes in the CCM belong to the same cluster.

 

I am unsure why the cluster name does not appear. As such, the only analysis I can get is Landscape Inspection and Server Comparison. I don't get all other items such as License Keys, Schedule....etc

 

I have license keys assigned. However this is a new installation, which means I don't have any schedules

 

Please advise


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