Multilevel categorization in Service Request

Hi,

We are thinking to move our ticketing system from CRM On-Premise solution to C4C however we don't know if we can use the multilevel categorization in C4C Service Request and based on that we can do Service Team determination.

We have tried to look into C4C and see if this available however this is all we could found.

1- From documentation I can see that we can have the “Ticket Routing Rules” but determining Territory and not Service Team, Please check the enclosed screen capture1

2- When I look into the “Organizational Work distribution”, I can only create rules based on the Service category, not any other categories, Please check the enclosed screen capture2

Could you please let us know if we can route tickets with multilevel categorization logic?

Thanks!

Br'

Anand