Hi All,
How is the service process carried out in C4C?
I mean what is the starting and ending point for service process in C4C. I feel confused due to lack of knowledge, excuse me if my question is silly one.
Service Request, Service Contract, Service Order, Service Confirmation, Complaint/Return etc are the service processes but how are these carried out in C4C?
I am going through the document of work ticket in C4C, unable to gain the knowledge for the above mentioned processes. What is the C4C scope for handling the above mentioned service scenarios and what are the followup processes are carried out in ERP?
Kindly help me how the different service processes are processed in C4C.
Regards,
Maddy